"Recently, when Mattie was in the shop she noticed all the cards and letters of thanks for your service. It reminded us that, over the years, we've thought of sending a Christmas card or some other greeting to you both to thank you but never did. Well it's time! Overdue! We have been your steady customers since at least 1987, when you were still in the Grove Street area of the city [and just young guys!]. We were committed to Volkswagens for years before meeting you and sought you out when we moved into the Rochester area for you Volks' expertise. We [and our children] have bought countless used Volkswagens-and now Subarus- from you since then that we have chalked up the miles on. We consider your shop, CDI, our cars' "home away from home" for the repairs that have kept them going for us over the years into their old age. You have been generous with your expertise and advice not only with us, but with our children as they have grown up and inherited our passed down Volkswagens, and, now, when they buy their own used cars. Thanks for letting us call you from the road when a sudden noise made us nervous about safety issues; for quick and, when necessary, emergency repairs; and for your spirit and teamwork. You continue to be worth driving-or-towing all the way to Victor for...We wouldn't think of going anywhere else!"